Customer Support Officer | Mphasis Careers

Mphasis is currently hiring a BE/B- Tech, BCA, MCA, MBA, BSc/MSc Freshers graduates for Customer Support Associate  in Bangalore, Karnataka, below is details of free jobs alert for freshers

Post : CUSTOMER SUPPORT OFFICER

Work Location : Bengaluru, Karnataka, IN

Experience range : 0 – 3 Years Experience (Freshers can apply this job)

Job Type: Operations

Company: Mphasis

Job Category: Full Time

Qualification: Bachelor’s / Graduation / Equivalent

Job description

Job Role & Responsibilities

The responsibilities of a CSO would be and not limited to:

• Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
• Identify and assess customers’ needs to achieve maximum satisfaction
• Build trust and sustainable relationship with customers through interactive communication
• Record details of customer interactions, queries, complaints and comments/feedback
• Route concerns that require immediate/special attention to concerned departments
• Follow up to ensure necessary actions are taken to resolve the customer issues

Skills Required

The right candidate will:

• Conversation skills – the ability to have meaningful conversations
• Active listening – ability to pick up cues from the customer
• Customer service – going above and beyond while taking ownership of the situation.
• Coachable – can take feedback and action it
• Adaptability – working in fast paced environment
• Dependable – Should have the ability to manage additional volumes if any
• Reliable – Be regular to work
• Flexible – be comfortable working in night/rotational shifts including on weekends (2 Weekly Off’s in a week)

Qualification

• Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
• No B.E/B.Tech

Experience

• 24 months in International BPO (Call Centre) preferred

Shifts & Week Off

• 24×7 Process Rotational Shifts.
• 5 days working with no fixed Weekly offs
• 2 Days Weekly Off – Rotational Offs.
• 9 Hours Login (With 1 Hour Break)

Apply : Eligible and interested candidate can submit resume here

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Overview : A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more