Customer Support Officer | Mphasis Careers

Mphasis is currently hiring a BE/B- Tech, BCA, MCA, MBA, BSc/MSc Freshers graduates for Customer Support Associate  in Bangalore, Karnataka, below is details of free jobs alert for freshers


Work Location : Bengaluru, Karnataka, IN

Experience range : 0 – 3 Years Experience (Freshers can apply this job)

Job Type: Operations

Company: Mphasis

Job Category: Full Time

Qualification: Bachelor’s / Graduation / Equivalent

Job description

Job Role & Responsibilities

The responsibilities of a CSO would be and not limited to:

  • Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
  • Identify and assess customers’ needs to achieve maximum satisfaction
  • Build trust and sustainable relationship with customers through interactive communication
  • Record details of customer interactions, queries, complaints and comments/feedback
  • Route concerns that require immediate/special attention to concerned departments
  • Follow up to ensure necessary actions are taken to resolve the customer issues

Skills Required

The right candidate will:

  • Conversation skills – the ability to have meaningful conversations
  • Active listening – ability to pick up cues from the customer
  • Customer service – going above and beyond while taking ownership of the situation.
  • Coachable – can take feedback and action it
  • Adaptability – working in fast paced environment
  • Dependable – Should have the ability to manage additional volumes if any
  • Reliable – Be regular to work
  • Flexible – be comfortable working in night/rotational shifts including on weekends (2 Weekly Off’s in a week)


  • Any graduate or under graduate who has completed a minimum of 12th Std in any discipline can apply
  • No B.E/B.Tech


  • 24 months in International BPO (Call Centre) preferred

Shifts & Week Off

  • 24×7 Process Rotational Shifts.
  • 5 days working with no fixed Weekly offs
  • 2 Days Weekly Off – Rotational Offs.
  • 9 Hours Login (With 1 Hour Break)

Apply : Eligible and interested candidate can submit resume here

Recent Free Job Alert for freshers

Overview : A leading applied technology services company, we innovate to deliver service excellence and successful outcomes across sales, delivery and development. With our strategy to be agile, nimble and customer-centric, we anticipate the future of applied technology and predict tomorrow’s trends to keep our clients at the summit in an ever-changing marketplace. Leading with architecture and design, our next-gen solutions enable enterprises to accelerate on their digital transformation journey. Customer centricity is foundational to us and is reflected in the Mphasis’ Front2Back™ (F2B) transformation approach. F2B is a customer-in view approach that uses our industry-specific X2C2TM framework, and harnesses the power of cognitive technologies and rich data resident in enterprises to transform them. It is a way to introduce disruptive technology to smartly transform legacy environments. . Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world. Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization are key to building strong relationships with marquee clients. Click here to know more

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